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Poniższa oferta jest nr 87236

Key Account Customer Service Specialist (UK region)


Jesteś tu: Oferty pracy > Katowice > Katowice - Konsulting/doradztwo/audyt
Oferta z dnia: 2019-02-11 13:12
Pracodawca:

Hays.pl

Hays.pl
Numer w rejestrze agencji zatrudnienia: 361
Miejsce pracy:

Katowice

Wojewodztwo: slaskie
Branża oferty:

Konsulting/doradztwo/audyt

Google:
Opis stanowiska: Hays is recruiting for one of his clients – Guardian Industries - manufacturer of float, coated and fabricated glass products.



We are looking for candidates interested in a position as Customer Service Specialist (Key Accounts) with excellent knowledge of English.



Responsibilities:

  • Dealing with all customer account enquires from initial call to order processing, right through to invoice stage

  • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition

  • Understand & anticipate the needs and requirements of key customers

  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

  • Ensure the correct products and services are delivered to customers in a timely manner

  • Serve as the link of communication between key customers and internal teams

  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust

  • Play an integral part in generating new sales that will turn into long-lasting relationships

  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

  • Ability to effectively question or challenge the status quo

  • You will be expected to support the external sales team by highlighting new prospect opportunities in a timely manner.

  • Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business

  • Communicate & maintain contact with all internal department to ensure customer orders are fulfilled

  • Generate and understands reports required for senior management team. Provide explanations based on customer knowledge

  • Seek ways to continuously improve ways of working, automate processes and system solutions.




Qualifications:

  • Fluent spoken and written English. Polish language is desirable. Any other language is a plus.

  • Strong customer focus and service mindset

  • Strong communication and interpersonal skills with aptitude in building relationships

  • Effective organizational skills

  • Ability in problem-solving and negotiation

  • Must be proactive, customer focused and results oriented

  • Bachelor’s degree

  • Leadership potential

  • Experience within a Customer Service role is desirable

  • Advanced PC skills in Microsoft Excel, Word, PowerPoint




Qualifications:

  • Fluent spoken and written English. Polish language is desirable. Any other language is a plus.

  • Strong customer focus and service mindset

  • Strong communication and interpersonal skills with aptitude in building relationships

  • Effective organizational skills

  • Ability in problem-solving and negotiation

  • Must be proactive, customer focused and results oriented

  • Bachelor’s degree

  • Leadership potential

  • Experience within a Customer Service role is desirable

  • Advanced PC skills in Microsoft Excel, Word, PowerPoint




Wymagania: Informacja nie dodana
Oferujemy: Informacja nie dodana
Informacje o firmie: Firma rekrutacyjna HAYS Poland działa na rynku polskim od 2002 r.
Biura firmy mieszczą się w 8 miastach Polski, a zasięg usług obejmuje całą Polskę.
Reklama:
Forma kontaktu: Aplikuj online
Klauzula: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.”